💡 FAQ

Your questions — answered honestly

What does Reward Rangers really cost? Does your child need an account? And who can read along in the family chat? Here are the answers that matter — sorted by topic and without fine print.

🧒 No account needed for kids 💶 Free or €2.69/month 🇪🇺 Data in the EU
The ranger family uses a map, trail signs, and Finn's magnifying glass to find clear answers together.

🧭 General

What age is Reward Rangers right for?

As soon as your child understands simple tasks and can handle a phone or tablet — usually from around age 4, together with you at first. The 6-digit ranger code instead of a password and the emoji language are deliberately designed with pre-readers in mind. For kids who can't read yet there's also a read-aloud feature: the app automatically reads texts out loud in all the important places — whether it does is something you set per child in parent mode. There's no upper limit: levels, badges, and the savings goal motivate older kids too. Whether and how your child uses the app is always your call.

Which platforms does the app run on?

Reward Rangers is an app for Android and iOS — there is no web version. The launch on Google Play and the App Store is in preparation (as of July 2026). If you'd like to be notified at launch, drop us a quick note via the contact page.

How many kids can I add?

The free version includes 1 child; the Premium subscription lets you add as many as you like. Each child gets their own profile with their own ranger code, their own avatar, their own point balance, and their own missions.

Which languages does the app support?

English and German — both fully translated. More languages are conceivable, but not planned yet.

What is the “Ranger Adventure World”?

The heart of the app: instead of dry lists, there are six colorful worlds. Missions holds the tasks with stars, the Treasure Chamber the rewards, the Hall of Fame celebrates achievements with badges and ranks, the Adventure Plan is your family calendar, the Radio Post is the family chat — and at Base Camp every child sets up their own profile. You'll find all the details on the Features page.

🧒 Kids & accounts

Does my child need their own account or email address?

No — and that's by design. Only parents have an account (email and password). Kids sign in with their secret ranger code: six digits instead of a password — no email address or phone number needed. A birth date is optional (for birthday surprises in the app).

What if my child forgets their ranger code?

No drama: as a parent, you simply set a new code — right in the app, no support ticket needed. Points, badges, and all progress are kept, of course.

Can siblings share a device?

Yes, and it stays cleanly separated: each child signs in with their own code and only sees their own missions, points, and chat messages — even the unread counters in the family chat are tracked per child. A logout protection with a small math question prevents anyone from switching profiles accidentally (or sneakily).

Can two parents manage the family together?

Yes, with the Premium subscription: the second parent joins the family with an invitation code and sees the same missions, rewards, and approval requests — changes show up in real time on both devices. In the free version, one parent manages the family.

What data does the app need about my child?

Just a first name or nickname — plus, optionally, an avatar emoji or a photo if you want. Everything else (points, completed missions, badges) only comes into being through use and belongs to the family. More on the Safety page and in the privacy policy.

Stars & rewards

Can my child give themselves stars?

No — that's technically impossible, not just a rule. When your child checks off a mission, it moves into the “Being checked” state. Stars are only awarded once you approve the completion. Bonus points, too, can only be given by parents.

What happens if I decline a completion?

The task simply reopens — no points, but no punishment either. The app words it encouragingly, so your child reads it as “try again” rather than a defeat. That keeps approving an honest piece of feedback instead of a courtroom verdict.

Can I adjust points manually?

Yes. You can award bonus stars or deduct points at any time — each with a reason, so your child can always see why the balance changed.

What is the savings goal?

Your child can pin a wished-for reward from the Treasure Chamber. A golden progress bar then always shows how many stars are still missing — which makes saving tangible and motivates them to stick with it instead of trading everything in right away.

Are stickers and badges tied to purchases?

No. The 16 badges, 12 ranger ranks, and the sticker album (3 sets of 8 stickers each) are unlocked exclusively through real deeds. There are no loot boxes, no gambling, and nothing kids could buy — the Hall of Fame is a display case, not a shop.

📻 Family chat

Can strangers message my child?

No, that's ruled out. The Radio Post is a closed channel for your family only: there are no public profiles, no contact search, and no way to add people from outside. Anyone who doesn't belong to the family via a parent account or ranger code simply can't get in.

Can I read everything as a parent?

The group radio, yes — all family members see it. Private 1:1 messages, however, stay private between the two people involved, including from parents. That's a deliberate trust decision: kids should get to practice communicating privately in a protected space with no strangers. Being upfront about this matters to us — if you want to see every single message, the Radio Post isn't built for that.

How long are messages stored?

On the server, only 30 days — after that, messages including photos and voice messages are deleted automatically. Your history still sticks around: every device stores its chat history locally for about 12 months. And you can delete your own messages yourself at any time.

How do voice messages work?

Hold down the microphone button, record your radio call, let go — done. Voice messages are up to 60 seconds long and play on every device. The operating system only asks for microphone access at the very first recording. On top of that there are photos, delivery ticks (✓ sent, ✓✓ delivered — no read receipts), and over 100 child-friendly emojis.

Is there a message limit?

In the free version, each family member can send up to 30 messages per day — usually plenty for everyday family radio. With the Premium subscription there is no daily limit.

💶 Pricing & ads

What does Reward Rangers cost?

Getting started costs nothing: 1 child, 1 parent, and all six worlds with up to 5 missions per day and 10 rewards — funded by ads from Google. The Premium subscription at €2.69 a month or €25.99 a year unlocks unlimited kids, missions & rewards, a second parent, and family radio without a daily limit — completely ad-free, for the whole family. All the details are on the Pricing page.

What ads do kids see in the free version?

The ads are served by Google — just like in many free apps. We ourselves track nothing, build no ad profiles, and never pass app content on to ad networks; delivery is handled by Google under its policies. With the Premium subscription, ads disappear completely.

How do I cancel the Premium subscription?

Right in the subscription management of Google Play or the Apple App Store — anytime, with no notice period, effective at the end of the current billing period. After that, the app continues in the free version — nothing gets deleted: points, missions, existing kids, and a second parent who already joined all stay in place. Adding new kids or sending invitations is locked from then on, the free-plan limits apply again (up to 5 missions per day, 10 rewards, 30 radio messages per person per day), and the ads come back.

Are there hidden costs or in-app purchases?

No. The Premium subscription is the only purchase in the entire app — there are no coins, no boosters, no buyable stickers, and no loot boxes. Kids can't buy anything, not even by accident.

🔧 Tech & privacy

Does the app work offline too?

Yes. Checking off missions, creating events, writing messages — everything works without internet as well. Changes are cached on the device and sent automatically as soon as you're back online. Nothing gets lost.

Where is our data stored?

In the EU: the app data lives with our processor Supabase at their Frankfurt server location, and the website is hosted by Hostinger (EU). Each family only sees its own data — access rules enforce that right at the database level. All the specifics are in the privacy policy.

How do I delete all our data again?

“Delete family” in the settings removes all of your family's data — child profiles, missions, points, events, and chat. Individual child profiles can also be deactivated. And if you want your parent account gone entirely, an informal email to us is all it takes — you'll find the way there on the contact page.

Will I get push notifications?

Yes, if you allow them: for example when your child submits a mission for review or a new chat message arrives. Delivery runs through Firebase Cloud Messaging (Android) or the Apple push service (iOS). You can turn notifications off anytime in the settings — and individual chats can additionally be muted for 8 hours, 1 day, or 1 week.

Do multiple devices sync in real time?

Yes. When one parent approves a mission, the child sees their stars immediately — and the second parent sees the new balance just as fast. All family devices stay in sync automatically, with nobody having to refresh.

By the way: the Features, Safety, and Pricing pages cover many of these answers in even more depth.

Finn the fox ranger studies an adventure map marked with a red X.

Didn't find your question?

Then just write to us — behind Reward Rangers is a real human who reads every message and answers honestly.

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