Delete your account and data

This page belongs to the app “Reward Rangers” for Android and iOS (package name com.rewardrangers.app) and to the website rewardrangers.com. The provider, and the developer named in the store, is Mike Fröse, Berliner Str. 12, 58566 Kierspe, Germany (legal notice). It explains how the family admin can delete the family or a child profile, how an additional parent can delete their own account, and how any data subject can request deletion informally.

1. Delete inside the app

The quickest route is the app’s parent mode. The family admin can delete the entire family there or permanently remove a child profile under “Manage family”. An additional parent who is not the admin can delete their own parent account there; if that account is assigned as the subscription payer, the subscription assignment must be resolved first. The following five steps describe the complete family deletion by the admin.

1. Open Reward Rangers and sign in as a parent.
2. Tap the profile picture at the top right of the header. Base camp opens.
3. Scroll to the “Family” group and tap “Delete family”.
4. Read the warning and confirm with “I understand”.
5. As a safeguard, type the word DELETE and choose “Delete family permanently”.

Deleting the family takes effect immediately and cannot be undone. All family members are signed out and lose access. When an individual child profile or parent account is deleted, the rest of the family remains in place; only the selected profile or account and the personal data assigned to it are removed. There is no waiting period or grace period.

Mind the order: delete inside the app first, then uninstall. After a successful family or parent-account deletion, the app clears its personal local storage on that device. Merely removing the app, however, deletes neither the server-side account nor the family data; local app data must be removed separately on other devices.

2. Without the app: request deletion

If the app has already been uninstalled, if you can no longer reach the sign-in, or if you do not want to use the in-app route, an informal message to info@rewardrangers.com with the subject “Account deletion” is enough. The contact form works just as well. No separate form, active account or app installation is required.

• Write from the email address of the parent account. That is the only way we can match the request without asking you for further data.
• Tell us what should be deleted: the whole family, your own parent account, or one particular child profile, in which case please give the first name as it appears in the app.
• Never include passwords or a child’s ranger code. We need neither of them to match the request.

We confirm receipt and delete as soon as the match is certain, at the latest within one month of the request arriving (Art. 12(3) GDPR). If a request arrives from an address that belongs to no account, we ask back instead of deleting: a family account deleted by mistake could not be restored.

Removing one child only: under “Manage family”, the family admin can either pause a child profile or, after an explicit confirmation, permanently delete it together with the assigned data. The request above remains available as an alternative without the app.

3. What is deleted and what remains

The exact scope depends on the route selected: deleting a family affects every member and all family content, while deleting a child or parent account affects only the respective profile or account and the personal data assigned to it. The overview below primarily describes family deletion and summarises section 13 of the privacy policy.

What is deleted with the family

• the parent account with its sign-in and email address, and where there are several parents, the accounts of all adults of that family,
• all child profiles with first name, date of birth, avatar, points balance, level, badges and stickers,
• tasks, rewards, completions and every points booking,
• savings accounts, savings goals, automatic savings rules and all bookings belonging to them,
• appointments, reminders, shopping lists and saved shopping templates,
• family events, challenges and invitations to further parents that are still open,
• the messages of the family chat including images and voice messages,
• the stored push identifiers of every device of that family,
• the personal link to RevenueCat in our database; billing records that must be retained remain without a direct user identifier.

Technical follow-up and data outside the app database

Statutory retention obligations remain unaffected. Neither we nor RevenueCat receive bank or credit card data. A parent account assigned as the subscription payer can only be deleted individually after that assignment has been resolved. A Premium subscription must be cancelled separately in Google Play or the Apple App Store regardless of any account, profile or family deletion. Section 13 of the privacy policy governs all periods.

4. Your other rights

Access, rectification, restriction, data portability and objection are available to you independently of erasure. The privacy policy lists these rights in section 14, and the right to lodge a complaint with a supervisory authority in section 15. For children, the legal guardians exercise them.

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Last updated: August 2026 · Related documents: Privacy Policy · Legal Notice · Contact